Over 61% percent of customers to switch suppliers after getting a high bill, survey says

Almost 61% of UK residents would switch suppliers after being hit with an unexpectedly high bill, a recent survey by software provider Opower has been able to reveal. The survey found that in excess of 80% of respondents said it is important for their utility to provide them with alerts for unusually high bills, helpful […]

Energy consumption in the UK rose by 1.7%, but fell by 0.7% on a temperature adjusted basis

The primary energy consumption in the UK rose by 1.7% on a fuel input basis but fell by 0.7% on a temperature adjusted basis between December 2014 and February 2015, recent statistical figures released by the DECC (Department of Energy and Climate Change) have been able to reveal. Indigenous energy production fell by 2.7% driven […]

Businesses don’t fully understand their energy bills, research reveals

The majority of decision-makers across multiple businesses have a very poor understanding of their energy bills, a fresh report drawn up by energy and water consultants Utilitywise has been able to reveal. 60% of businesses were not able to identify whether ‘E’ or ‘A’ readings meant estimated or actual rates, while as many as 2.19 […]

Heating should be a part of building law, Scottish experts argue

Housing developers should be forced to consider low cost communal heating systems as part of a revamped set of planning rules, Scottish heat experts have argued. Trade organisation Scottish Renewables says the move would slash the number of city households living in fuel poverty, and argue that Glasgow should follow into the footsteps of London, […]

Almost 68% of employees are interesting in saving energy at work, research reveals

Almost 68 percent of employees are interested in saving energy while at work, a YouGov survey has recently been able to reveal. More than 60% of the 1,118 workers surveyed said the businesses they work in have invested in saving energy, while nearly half (43%) agreed their organisation ensures all lights and computers are switched […]

Training staff on energy efficiency and behavioural change can lead to significant savings

A well-known UK retailer has managed to cut its energy bills by around £500,000 on its energy bill last year after training its staff to reduce energy usage, a recent news report has been able to reveal. UK DIY store Wickes trained 146 member across 230 stores after store manager Neil Chetwynd noticed an overspend […]

New scheme hopes to cut energy costs for Staffordshire homes

A new scheme that aims to help half the energy costs of over 130 residents in Staffordshire has recently been launched, a news report into the matter has revealed. Kensa Heat Pumps are working alongside Trent & Dove Housing to deliver the scheme. As part of this programme, conventional electrical heating systems will be replaced […]

Huge investment is needed in energy efficiency, new report argues

There’s a very real and significant need for more focus on conserving energy and reducing demand as part of efforts to tackle climate change emissions, rather than just making heat and power supplies cleaner, a report by Campaign to Protect Rural England (CPRE) has warned. The paper is based on research conducted for the organisation […]

Energy sector is still at the bottom of the scale in terms of customer service quality

Despite recording some serious improvements over the past few years, the energy sector still ranks at the bottom of the customer service satisfaction charts, a recent survey has been able to reveal. The latest UK Customer Satisfaction Index by The Institute of Customer Service (UKCSI) shows the utility sector has improved by 1.5 points, the […]